Treatment & Education Drug Services
Telephone: 01685 880 090

Privacy Notice


We understand that your privacy is important to you and that you care how about your personal data is used

We respect and value the privacy of all our service users and will only collect and use personal data in ways that are consistent with our obligations and your rights in line with the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 (“GDPR”).


This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed.  It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU) 2016/679 (“GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simpler terms, any information about you that enables you to be identified.  Personal data covers information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers. The personal data that we use is set out below.

How we collect information about you

We collect information through face to face contact, telephone communication, from self and third party referrals.  We also collect information when you voluntarily provide feedback or complete questionnaires or surveys.

What information will we collect from you?

To provide you with the relevant support service, we will need to collect specific information about you.  The information that we collect from you could include your name; address; date of birth; contact telephone number; email address; NHS number; substances use, dependents, family members or any other relevant information.  We may also collect sensitive personal information about you, which may include ethnic origin; religion; health or sexual orientation etc. We must have been given your explicit consent to collect this type of data.

How we will use the information?

We collect the information about you to provide you with the relevant support and service.  The information we collect may be also shared with trusted third parties, specifically to complete our reporting or audit requirements of statutory authorities.

Under the GDPR we must have a lawful basis for processing your personal information, some of these are:

  • We must have your consent to collect and process personal information about you.
  • We use your personal information to fulfil a contractual agreement, to provide the service you require.
  • We may have to share your information should there be a statutory or other legal requirement to do so.
  • In specific situations, we may be required to use your data to pursue legitimate interests in a way which would be reasonably expected as part of us offering you the best service, which would not materially impact your rights, freedom or interests.

How long will we keep your personal data?

We will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected.

We retain personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation).

At the end of the retention period, your data will be either deleted completely or anonymised.

International transfers

We will only share your information with trusted partners and we will not share your information with any other organisations outside of the European Economic Area.


We will not use any information collected for marketing purposes and we will not share your information with any other organisation for the purpose of direct marketing.

Websites and social media cookies

Cookies are bits of data which are stored in your computer or mobile phone when you visit a website or app. These are used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies.  Our website may contain links to other websites. This Privacy Notice only applies to our website so when you link to other websites you should read their own Privacy Notices

What are your rights?

Under the GDPR, you have the following rights, which we will always look to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data amended if any of the personal data held by us is inaccurate or incomplete.
  • The right to be forgotten.  This is the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict the processing of your data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right of data portability.  This means that, if you have provided personal data to us as we are using it with your consent to provide you with the service, you can ask us for a copy of that personal data for your own purposes across different services.
  • Rights relating to automated decision making and profiling.  We do not use your personal data in this way.

For further information about our use of your personal data or exercising your rights as above then please contact us using the details shown in the section “How to contact us”.

Further information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioners Office.

Changes to our Privacy Notice

We will be required to review this Privacy Notice from time to time and we will notify you of any significant changes and we will place any updates on our website

How to contact us


If you want to know what personal data we have about you, then you can ask us for details of that personal data and for a copy of it, where any such personal data is held.  This is known as a “subject access request”.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of our Data Controller – Jean Harrington):

Email address:

Telephone number: 01685 880090

Postal address: TEDS, Engine House, Depot Road, Aberdare, RCT, CF44 8DL

Click on the following link to download a copy: Privacy notice 2018